Privacy Policy

At Emerald Voyage Agency, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our online platform and avail of our tourism services. By engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our bespoke tour planning, heritage and cultural experiences, adventure tourism, luxury travel, corporate incentive travel, destination management, eco-tourism, local guide connections, event planning support, and transportation logistics services.

• Personal Data Provided by You:
  • Contact Information: Name, address, email address, phone number.
  • Travel Details: Passport information, dietary restrictions, health considerations relevant to travel, emergency contact information, travel preferences (e.g., preferred destinations, accommodation types, activities).
  • Payment Information: While we process payments securely, we do not store full credit card details on our servers. This information is handled by third-party payment processors.
  • Communication Data: Information you provide when contacting us with inquiries, feedback, or support requests.
• Information Collected Automatically:
  • Usage Data: Information about how you interact with our online platform, such as IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of visits.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze trends, administer our site, track users’ movements around the site, and gather demographic information about our user base. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use the collected information for various purposes related to providing and improving our tourism services:

• Service Provision: To plan, book, and manage your travel arrangements, including flights, accommodation, tours, activities, and transportation.
• Communication: To communicate with you regarding your bookings, provide updates, offer support, and respond to your inquiries.
• Personalization: To tailor our services and recommendations based on your preferences and previous travel history.
• Service Improvement: To analyze usage patterns, identify areas for improvement, and develop new services and features.
• Marketing: With your consent, to send you promotional communications about our services, special offers, and relevant travel information. You can opt-out of marketing communications at any time.
• Legal Compliance: To comply with legal obligations, prevent fraud, and enforce our terms and conditions.

3. Disclosure of Your Information

We may share your information with third parties in certain circumstances to facilitate our services:

• Service Providers: We share necessary information with our trusted partners who assist us in providing our services, such as airlines, hotels, local guides, transportation companies, and payment processors. These partners are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure the highest level of protection. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely delete or anonymize it.

6. Your Data Protection Rights

In accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data under certain conditions, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.

7. International Data Transfers

As part of our global tourism services, your personal information may be transferred to, and stored at, a destination outside the European Economic Area (EEA) (e.g., to book hotels or flights in other countries). Where your data is transferred outside the EEA, we will ensure that appropriate safeguards are in place to protect your privacy rights, such as relying on adequacy decisions, standard contractual clauses, or other lawful mechanisms.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Emerald Voyage Agency

2847 O'Connell Street, Floor 3,

Dublin, County Dublin, D01 V4A3

Ireland